Service Terms and Conditions

1. You will obey all orders & requests of your guide or staff at the venue. They have safety in mind.
2. No racing or riding off on your own allowed without the consent of your guide.
3. No littering anywhere on the venue, and we appreciate your care of where we ride and also looking after our equipment.
4. Kindly arrive at least 15 minutes prior to your booked time of your activity to sign indemnity, fit a riding cap and attend the safety briefing.
5. Rates and itineraries are subject to change.
6. You are only allowed to take part in activities or visit our venue if you have signed the Indemnity.
7. The Consumer Protection Act (CPA) in section 49 requires of us to bring to your attention certain aspects.
8. The CPA in section 49 also requires of us to ‘Spell out’ risk(s) of certain aspects & activities – HORSE RIDING CAN BE DANGEROUS.
9. PAYMENT & PAYMENT TERMS:
No booking will be confirmed without a completed and signed booking form (page 1)
10. PRICE - Once paid in full the price will not change
11. CANCELLATION:
In the event of cancellation by either the Client or the Company for whatever reason, any payment made by the client to the Company may be deferred to a future booking in the sole and unfettered discretion of the Company Subject to the above, the company cancellation policy is as follows:
All cancellations must be in writing.
Clients are not entitled to a refund should weather conditions suddenly change during or before embarking upon any activity. Please be aware that there is a 100% cancellation fee payable on any bookings cancelled 24 hours before the trip is scheduled to go out. No Shows and Late Arrivals will be subject to the cancellation fee as well.
If the activity is cancelled by the company for reason other than those stated below, (Unscheduled Extensions)there will be no cancellation fee payable and any monies paid by the Client will be refunded in full within 48 (Forty Eight) hours
12. LAW, JURISDICTION & DOMICILIUM
South African law and the jurisdiction of South African courts will govern the relationship between the Client and the Company The Company shall be entitled to institute any legal proceedings arising out of or in connection with this contract in any Magistrates Court having jurisdiction in terms of Section 28 of the Magistrates Court Act no. 32/1944 as amended, notwithstanding that the amount in issue may exceed the limits of such jurisdiction. The parties choose their respective domicilium citandi et excutandi as reflecting in the Booking Form.
13. CONDUCT - The Client agrees that he/she will at all times comply with the Company’s or others’ requirements and instructions in regard to his/her conduct and he/she will not in any way constitute a hindrance to any other passenger or person on the tour, mode of conveyance, at any place of accommodation, entertainment or where meals and/or drinks are served. The Client indemnifies and holds harmless the Company against damages suffered and/or costs incurred by the Company and/or any third party as a result of a breach of this clause.
14. SPECIAL REQUESTS - Client, who has special requests, must specify such requests to the Company in writing. Whilst the Company will use its best endeavours to accommodate such requests, it does not guarantee that it will.
15. AMENDMENTS - No amendment, cancellation or waiver of any term or right referred to herein shall be valid or binding unless reduced to writing and signed by both the Client and a duly authorised representative of the Company.
16. REFUNDS - No refunds will be considered in any circumstances whatsoever, whether for unused services or otherwise. .
17. CONFIDENTIALITY – Subject to statutory constraints or compliance with an order of court, the Company undertakes to deal with all Client information of a personal nature on a strictly confidential basis.
18. The Company will only deal with your information as indicated in the booking/reservation and we will only process your personal information (both terms as defined in the Protection of Personal Information Act, act 4 of 2013 [‘the POPIA’] and the European Union General Data Protection Regulation - 'GDPR') and any Special Personal Information (as defined in the GDPR & POPIA), which processing includes amongst others the ‘collecting, storing and dissemination’ of your personal information (as defined in POPIA);
19. COPYRIGHT
The Conditions and any intellectual property and specifically copyright therein and any proposals, presentations, estimates, quotes and itineraries provided by the Company as well as any photographs, films and videos (including in electronic format) taken of Clients during the Activities is and shall remain the sole and exclusive property of the Company. The Client shall have no intellectual property rights in such material.
20. The Client furthermore undertakes not to circumvent the Company and to make any approaches to or enter into any arrangements for any concept similar in part or as a whole to that contained in any of the proposals, presentations, estimates and quotes provided by the Company with any of the Suppliers or any other service providers or venues for a period of 1 (One) year from the date of submission of any proposals, presentations, estimates and quotes provided by the Company.
21. LIABILITY:
Guests must sign an indemnity form prior to the activity thereby acknowledging that the activity is undertaken at own risk. Any unaccompanied minor (under 18 years of age) requires the indemnity to be signed by a parent/legal guardian prior to the activity. If you represent or make a booking on behalf of a group, another person or legal entity, you must provide us with a written mandate authorising you to make the booking and sign the above booking form on behalf of the members constituting the group or each member constituting the group must be given a copy of the terms and conditions and must sign the above booking form. If you represent or make a booking on behalf of another person or legal entity. S
22. GENERAL:
Upon the confirmation of any booking, it shall be regarded that the client has read and accepted all the terms and conditions contained herein. Failure to comply with the above will result in bookings being cancelled and/or payment being forfeited. All terms and conditions are subject to South African Law & Jurisdiction.
23. ENTIRE CONTRACT - The Conditions (together with all enquiries, advice, quotations or estimates addressed to, provided by or bookings made and indemnities signed and itineraries) constitute collectively the entire terms of the relationship between the parties. There exist no other terms, conditions, warranties, representations, guarantees, promises, undertaking or inducements of any nature whatsoever regulating the relationship and the Client acknowledges that he/she has not relied on any matter or thing stated on behalf of the Company or otherwise that is not included herein. The contra proferentem rule will not apply to the interpretation of the Conditions.

I, THE UNDERSIGNED CONFIRM THAT: confirm I/we have carefully read the above and hereby confirm that all the personal details and chosen activities as specified herein are correct. I/we have read, fully under and accept to be bound by the Company’s terms and conditions and privacy policy and (where applicable) the conditions and privacy policy of any third party product or service providers. I am of age 18 and authorized to effect bookings and accept the conditions applying thereto on behalf of all those detailed above

Credit card transactions will be acquired for Klein Karoo Horse Adventures via PayGenius (Pty) Ltd who are the approved payment gateway.
As such, the transaction will reflect as PayGenius: Klein Karoo Horse Adventures on your statement.
PayGenius uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no credit card details are stored on the website.